Do I need to book tickets in advance?
You do not need to book sightseeing tickets in advance. These can be purchased at the pier on the day of travel. We request that groups of 20+ are confirmed with the reservations department prior to travel. London Showboat, lunch cruises and other specialist products must be booked in advance.
Are your services wheelchair accessible?
Some of our boats are wheelchair accessible. We ask you to contact the reservations team to discuss which boat is the best for you. Please let us know if there are more than five wheelchair users in your group. All passengers on dining cruises must be physically able to walk on to the boats with an able bodied helper and unfortunately no electronic wheelchairs are permitted.
Are there are any discounts available for people with disabilities?
We offer a 50% discount on the normal fare for wheelchair users and 50% discount for one companion per wheelchair user. We also offer 50% discount to Freedom Pass holders. Blind passengers (with or without guide dog) travel free of charge.This 50% discount applies only to tickets purchased at the pier.
If I buy a return ticket do I need to stay on the boat or can I disembark and catch a later return service?
When you have purchased a return ticket you do not need to stay on the boat. You may disembark at the destination pier, spend some time looking at local attractions, then re-embark on a later return journey. Please ensure you check the times of the last return journey with pier staff before embarking.
I want to bring my dog on-board with me - is this possible?
Dogs are allowed on the boat at the Captain's discretion.
How do I use my Tesco vouchers with City Cruises?
You simply need to take your vouchers and present them to the ticket office at the pier. You do not need to book in advance.
Are you able to accommodate large groups?
We are able to accommodate public groups up to 250 on most of our boats. We ask that you book groups over 20 directly with the reservations office by telephoning +44 (0)207 7400 400.
What facilities are available aboard your boats?
All of our boats have toilets - which are fully accessible to wheelchair users. Our boats also provide a comprehensive range of drinks, snacks and sandwiches.
Do your cruises have foreign language commentaries available?
We can provide audio guides in Italian, French, German, Spanish, Mandarin and Japanese.
How do I claim a refund?
We do not refund sightseeing tickets not utilised. If we cancel a service for any reason you can claim a refund from the pier that you purchased your ticket at. Refunds for other products, including the London Showboat, are subject to separate terms and conditions. Please contact the reservations office to enquire about refunds for these services.
How do I make a complaint?
You should email details of your complaint to firstname.lastname@example.org. We aim to provide a response to your complaint and details of any action we may decide to take within 28 working days of reciept.
Do you have a lost property department?
If you think you have lost an item of property aboard one of our services you should send an email to email@example.com. Please provide full descriptive details of your item, details of when and where it was lost, and full contact information so that we can get back in touch.